Job Location: Bamban Tarlac

BRIEF JOB DESCRIPTION

• Demonstrated knowledge of contact center operations and customer support
• Supervisory skills (including tools, processes and systems knowledge)
• Demonstrated ability to analyze processes, enact change, and think operationally and strategically to achieve business goals
• Demonstrated knowledge of technology industry and general business management
• Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met
• Provide leadership and management to associates; provide training and development of supervisory team

BASIC POSITION QUALIFICATIONS

• Very good communication skills
• Ability to work in a dynamic, fast-paced environment
• Handle customer complaints and be able to deescalate calls

EDUCATION

• College graduate (Bachelor’s Degree)

WORK EXPERIENCE

• Experience Target (in this job or a related function/field):
• 2+ years of directly related experience, preferably in customer support and sales environment.
• Minimum of two years supervisory experience desired.

SKILLS

• Strong leadership skills with ability to manage team.
• Performance Management Skills (coaching, conducting an appraisal).
• Strong verbal/written communication and facilitation skills.
• Strong interpersonal skills and experience demonstrating successful customer/client relationship management. Good computer skills.
• PREFERENCES: (Addt’l Qualities/Qualifications)
• Candidate with customer service and sales experience prefered but not required
• Job Segment: Business Manager, Relationship Manager, Performance Management, Customer Service, Management, Human Resources