Job Location: Bamban Tarlac

COACH – (TARLAC) 1

BRIEF JOB DESCRIPTION

  • Demonstrated knowledge of contact center operations and customer support
  • Supervisory skills (including tools, processes and systems knowledge)
  • Demonstrated ability to analyze processes, enact change, and think operationally and strategically to achieve business goals
  • Demonstrated knowledge of technology industry and general business management
  • Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met
  • Provide leadership and management to associates; provide training and development of supervisory team

BASIC POSITION QUALIFICATIONS

  • Very good communication skills
  • Ability to work in a dynamic, fast-paced environment
  • Handle customer complaints and be able to deescalate calls

EDUCATION

  • College graduate (Bachelor’s Degree)

WORK EXPERIENCE

  • Experience Target (in this job or a related function/field):
  • 2+ years of directly related experience, preferably in customer support and sales environment.
  • Minimum of two years supervisory experience desired.

SKILLS

  • Strong leadership skills with ability to manage team.
  • Performance Management Skills (coaching, conducting an appraisal).
  • Strong verbal/written communication and facilitation skills.
  • Strong interpersonal skills and experience demonstrating successful customer/client relationship management. Good computer skills.
  • PREFERENCES: (Addt’l Qualities/Qualifications)
  • Candidate with customer service and sales experience prefered but not required
  • Job Segment: Business Manager, Relationship Manager, Performance Management, Customer Service, Management, Human Resources

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Mc-Arthur Hi-way Brgy. Anupul Bamban, Tarlac

Telephone No. : (045) 925 0050
Email: [email protected]
Website: www.bambantarlac.gov.ph

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