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Bamban Tarlac
Posted 2 years ago
Bamban Tarlac
Posted 6 years ago
BRIEF JOB DESCRIPTION
  • Demonstrated knowledge of contact center operations and customer support
  • Supervisory skills (including tools, processes and systems knowledge)
  • Demonstrated ability to analyze processes, enact change, and think operationally and strategically to achieve business goals
  • Demonstrated knowledge of technology industry and general business management
  • Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met
  • Provide leadership and management to associates; provide training and development of supervisory team
BASIC POSITION QUALIFICATIONS
  • Very good communication skills
  • Ability to work in a dynamic, fast-paced environment
  • Handle customer complaints and be able to deescalate calls
EDUCATION
  • College graduate (Bachelor’s Degree)
WORK EXPERIENCE
  • Experience Target (in this job or a related function/field):
  • 2+ years of directly related experience, preferably in customer support and sales environment.
  • Minimum of two years supervisory experience desired.
SKILLS
  • Strong leadership skills with ability to manage team.
  • Performance Management Skills (coaching, conducting an appraisal).
  • Strong verbal/written communication and facilitation skills.
  • Strong interpersonal skills and experience demonstrating successful customer/client relationship management. Good computer skills.
  • PREFERENCES: (Addt'l Qualities/Qualifications)
  • Candidate with customer service and sales experience prefered but not required
  • Job Segment: Business Manager, Relationship Manager, Performance Management, Customer Service, Management, Human Resources

BRIEF JOB DESCRIPTION Demonstrated knowledge of contact center operations and customer support Supervisory skills (including tools, processes and systems knowledge) Demonstrated ability to analyze pro...